course detail
If a man empties his purse into his head no one can take it away from him. An investment in knowledge always pays the best interest.
Customer Service Excellence Training
Enhance your skills in exceptional customer service, turning challenges into successes and leaving every customer interaction positively memorable!
objective
By the end of this workshop, participants will be able to:
- Use a range of professional communication techniques, tools and skills
- Make a composed and confident first impression on each and every contact
- Use personal skills for listening effectively and to enhance understanding
- Apply best practice in dealing with customers
- Identify different customer needs and situations
- Understand customer expectations and deliver more than is promised
Course Benefits
This course is designed to help employees to identify the meaning of good customer service and understand why great customer service matters at every level within the organisation. This course is particularly useful for teaching face-to-face customer service skills that your staff members will need when dealing with every customer whether internal or external. We highly recommended this training course for your operation because reputation is everything in every other industry.
The course will develop employees to be topnotch communicators which leads them to become confident in their engagement which has the resultant effect of preventing poor customer service.
The course identifies and explains how customer service practitioners can positively handle negative reviews and complaints, and this is one of the main reasons you should train your employees with it. No company is perfect, so having employees know how to turn negative feedback into positive outcomes is a plus.
Course Coverage
- Defining Superior Customer Service
- Who are our customers?
- Customers Service is my responsibility
- The customer interaction process
- Attitudes, Behaviour and exceptional service
- What do customers really buy?
- Customer service communication skills
- Telephone customer service
- Internet customer skills
- Product knowledge
- Moments of Truth
- Handling customer complaints